On October 23, 2012, the online banking platform received an upgrade. The upgrade requires online banking users to utilize more than one form of customer authentication to mitigate the risk of fraud, as required by the Federal Financial Institutions Examination Council (FFIEC).
You can now take advantage of the enhanced safety features by simply logging in as you normally would do. From there, you will be prompted to take two quick steps:
- Ensure your login is strong – If your current login does not meet the upgraded security requirements, you will be asked to create a new username and/or password.
- Obtain an access code – Provide a phone number to receive an access code via text and/or automated voice message. A new access code will be required whenever you log in to your account on a computer or mobile device not recognized by the system.
- If you designate your computer as "private" during your upgrade, you will not be asked to complete the security requirements again for that machine.
- In addition, Internet Explorer users need to ensure that they are using the 8 or newer version, as these versions are only compatible with the new online banking platform.
We are pleased to bring you this security upgrade to make it even safer for you to manage your money online.